Shipping policy

COVID-19 Delivery Information 

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

Moving forward all carriers will operate a contact free delivery service which means that you won't be required to sign for any parcel that's delivered.

You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

Due to high demand, orders are generally shipped from older to newest ones and dispatching takes about 1 to 3 working day. You will receive a shipping notification email that will notify you when your item is on the way.

Your order will be sent to the address that is on your Lucu Collection order.

Please make sure that this address is complete with a house number, street and post code and that it is the correct delivery address.